I have a Citi business credit card that I don't use. I keep it open because apparently giant open credit resources are good for your credit score. Since mine is over 800, I assume that to be true. In November, a screw up by Microsoft charges my account a hundred bucks for something I didn't subscribe to. I've since found someone at Microsoft who owned up to the mistake, but for whatever reason they haven't responded further.
In any case, I paid the balance because I didn't want to screw up my credit, and after that, I disputed the charge. In January I get a letter indicating that Microsoft issued a credit, only they did not actually issue a credit. In fact, Citi reversed the dispute, so I owed again.
Last month, I call again, and ask them what the hell they're doing. They acknowledge that the credit was never made, and the reversal, and commit to fixing it. Last week, I get another letter saying I acknowledged the charge was legit, and that it would stand, and find a second reversal on my statement. WTF?
So let's review: One charge that was wrong, plus two reversals, is $300 in charges. One conditional credit, is $100. Certainly you can do the math here: They owe me $200.
Is it any wonder why I don't use them anymore for regular monthly business expenses?
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