We had no TV on the cable this morning, so I called the support phone number. Internet is fine. Person on the phone was stumped, said they'd get someone on the phone to schedule a service call for me post haste.
Not wasting any time, I e-mailed the regional VP since I had his address. He said someone hit a utility pole, and they were working to fix it right now. How is it he's that keyed in but the people on the phone were not?
He also mentioned that the Internet upgrade that's supposed to cure the bandwidth issues is happening on Monday, 1/4. We'll see how that goes.
For all of the years I had Time-Warner, and for as creepy as I wanted them to be, the problems with them were limited to two brief Internet outages in six years. With Broadstripe, I've had more issues than that in just the first month. I'd kill to have access to AT&T or Verizon FIOS.